Shipping policy

SHIPPING POLICY

INTERNATIONAL DELIVERY OPTIONS

SHIPPING RATES & DELIVERY TIMES
Shipping rates and delivery estimates are calculated and displayed at the Checkout page after the shipping address is entered.

Delivery times vary by destination and shipping method selected. Please refer to the estimate provided at checkout for your location.

Available Countries: Shipping availability is confirmed at checkout based on the shipping address provided.

CUSTOMS & IMPORT DUTIES
CUSTOMS TAX
Customers are fully responsible and required to pay for any customs-related issues, such as: Customs Taxes, Import Taxes, Value Added Taxes, Administration fees, And other government-imposed charges.

Since customs regulations differ from country to country, customers should reach out to their local customs office for detailed information to prevent potential issues.

CUSTOMS FEES - YOUR RESPONSIBILITY
Please be advised that tariffs may be assessed based on your country of delivery. Prior to finalizing your order, we recommend conducting a thorough review of your country's tariff policy to ascertain any potential customs duties or import taxes that may apply.

AVOID UNEXPECTED CUSTOMS FEES
Custom Fee Guide: Check your country's minimum order value that qualifies for exemption from duties and import taxes. (👇 Click the link below) https://zonos.com/docs/guides/de-minimis-values TIP: If your order value exceeds the country's duty-free limit, consider placing separate orders to avoid custom fees.

CUSTOMS REFUSAL
Customers are fully responsible for packages rejected by customs for any reason, including refusal to pay taxes, prohibited items, or other customs-related issues. If a refused package is returned to DELERE/CAVIST, we will not reship it unless the customer pays for the shipping costs again. For these cases, DELERE/CAVIST will not provide any refunds or replacements for customs-related issues. *** Check our Refund Policy for more details** 

ORDER CONDITIONS & SHIPPING TERMS
ORDER REQUIREMENTS
Please note that once confirmed, orders cannot be modified or canceled.

DELIVERY TIMEFRAMES & DELAYS
The duration of international shipping varies based on the location. However, circumstances beyond our control, including adverse weather conditions, service disruption, customs duties, local customs procedures, and inspections, may cause delivery delays or interruptions. DELERE/CAVIST cannot be held responsible or liable for such instances.

Please note that the quantity, volume, or size of a package may sometimes cause delivery delays due to events or conditions within the shipping company.

SHIPPING ADDRESS RESPONSIBILITY
If customers provide an incorrect shipping address, we cannot pack or ship their package. Packages sent to an invalid or incorrect address may not be received, could be lost, may incur additional shipping fees, or result in delivery delays.

Customers are therefore fully responsible for providing accurate shipping information when creating an order, and refunds cannot be issued for issues arising from incorrect address information. If customers wish to receive the items, they must place a new order.